Get In Touch

Get in Touch

If you want to suggest a feature or give us feedback about the Rail Record website, please use the enquiry form below and we’ll reply as soon as we can.

Please also check out the FAQ below the form which may answer some questions.

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    Rail Record FAQ

    I’m trying to find out where a particular train is

    You can use the search on the Recent Allocations page, under the Enthusiast Resources menu above. We can’t guarantee the train will have an allocation for today, because location updates are given only when users report the sighting. Add your own sightings to help others and the community will grow more reliable.

    I’m having problems adding a headcode or adding service information

    A few members have advised they can’t add headcode and service information. I know the button to edit is a little small, but if you feel it’s genuinely not working, please get in touch above and advise your browser (eg Chrome, Safari, Internet Explorer) along with your device make (Windows 10, samsung Galaxy Tab E etc), and we can test it and implement a suitable fixture.

    Do you store any personal information?

    Only when you register for an account on the members area. Your username, email and (encrypted) password is stored in our database. You also have the option to add to your profile; a profile picture, local station, bio and website link.

    Where does the train information come from?

    Live train times information comes from Network Rail. Us nor our data suppliers can guarantee the correctness of the data, and information may show some inconsistencies or problems.

    I’ve searched for services at a location, but not all of them are showing?!

    Network Rail only give us schedule data for the main passing/calling points for schedules. So faster train services and freight trains won’t show for every single passing point along the way. Try searching at another station or junction a little further away.

    Live train times not updating

    Sometimes services will not report. When a train doesn’t report at a timetabled location, it will show as “no report” at its most recent successfully reported location.

    Your website is slow

    Depending on how many services call at the location you’ve searched for, the page may take a few seconds to populate. Likewise if you’re in a poor signal area or have rubbish internet connection, pages may take a few seconds to load.

    Is Rail Record free?

    Rail Record website is free to use. To use SMS alerts you need to buy SMS credits (2020 RR version* comes with a small number of complimentary credits, so you can test the SMS alerts out before buying anything).

    *Latest version coming January 2020.